Job Description

Job Description

Job Description

Salary: $18.00 hour

The Dental Clinic Receptionist will understand and model the mission of NSO; will understand and practice NSOs policy on confidentiality in respect to all NSO information; will exhibit professional behavior in all facets of work at NSO; and will exhibit teamwork with all NSO staff.

The Dental Clinic Receptionist will be the first point of contact for patients either over the phone or upon arrival; will be responsible for booking new patients, greeting visitors, scheduling and rescheduling appointments and undertaking other non-clinical tasks of an administrative nature in a manner that promotes quality patient service.

ESSENTIAL FUNCTIONS:

• Maintain a welcoming, cheerful, and professional reception area.
• Greet persons entering establishment and determine nature and purpose of visit.
• Schedule, reschedule or cancel patients appointments on the telephone, text, email and in person.
• Schedule all follow up appointments.
• Assist patients with filling out information forms using a digital device such as an iPad.
• Assist with maintaining patient charts, clinic progress notes, and NSO clinic records.
• Register new patients according to established office protocols.
• Assist patients to complete all necessary forms and documentation via online patient portal or on iPads in the office.
• Verify and update patient information.
• Performing general office duties, such as answering telephones, photocopying, filing and faxing.
• Operate multiple telephone lines, screen and forward calls as well as provide information and take detailed messages.
• Enter all relevant patient information into the data system.
• Maintain and manage patient records in compliance with privacy and security regulations.
• Provide telephonic reminders for patients that have not confirmed their appointment.
• Respond in a timely manner to appointments requested through the RevenueWell system.
• Respond and comply to requests for information.
• Check daily appointment schedule and ensure appointments are scheduled to goal.
• Maintain Quick Fill list, to fill in cancelled appointments.
• Organize referrals to other dental or medical specialists.
• Scan appropriate documents such as medication lists and medical consultations into patient charts.
• Dispatch lab work appropriately.
• Inform patients of financial policies according to clinic protocol.
• Maintain a professional reception area.
• Safeguard patient privacy and confidentiality.
• Check patients out of the clinic and take payments for services.

MINIMUM JOB REQUIREMENTS:

• Experience working with the homeless and underserved population preferred.
• Clearance of background check, credit check and drug screen
• Sound knowledge of dental terminology is advantageous.
• Exceptional organization skills
• Exceptional customer service skills, with excellent phone etiquette

SKILLS AND ABILITIES REQUIRED:

• Ability to effectively communicate in English and Spanish orally and in writing.

• Have a people first attitude.

• Must be dependable, have strong communication skills, be well organized, have the ability to prioritize and be able to work under pressure.
• Must maintain a high degree of confidentiality
• Must be a team player
• Must maintain good relationships with dentists, hygienists, clinic manager and other health care employees
• Must be detail oriented and have proven track record for accuracy
• Maintain HIPPA and OSHA compliance
• Requires knowledge of administrative and clerical procedures. This includes intermediate computer skills, such as word processing, database management, electronic mail, spreadsheet, graphics, etc.
• Knowledge of Eaglesoft software and digital x-ray is preferred.
• Knowledge of RevenueWells patient communication software preferred.
• Knowledge of dental terminology and charting practices preferred.
• Ability to respect and maintain confidentiality
• Ability to be culturally sensitive to the needs of the medically indigent
• Ability to respond to new client needs
• Ability to work effectively in a dynamic clinic environment and to handle multiple demands and responsibilities.

WORKING CONDITIONS:

• The work requires lifting of supply boxes in the medium range (up to 30 lbs.)
• Majority of time spent in this position is in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation
• May risk exposure to biohazards (ex. Blood and disinfectant chemicals) and communicable diseases
• Work is performed sitting much of the time
• Occasional periods of high stress
• Scheduled shift varies, all employees are required to work one Saturday per month.

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

This document does not create an employment contract, implied or otherwise, other than an at will relationship.

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