Job Description

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Unit Manager, Customer Operations in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures in a unit where focus is on safe equipment handling and staffing. The Unit Manager coaches and provides career development to the team as part of managing a team with various duties to include supervisors and agents. The successful candidate will have proven success as a team leader with the ability to preplan manpower and equipment. This position will report to the Department Manager, Customer Operations. Essential Duties: Keep both the company goals and customer expectations in mind when overseeing daily operations; Coach and provide career development to the staff; Correct non-compliant behavior and impose corrective action as required; Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines; Manage a team with various duties to include supervisors and agents; Administrative duties to include daily/weekly/monthly reports; Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employees; Conduct employee performance reviews. Job Qualifications and Competencies: Proven success as a Team Leader with ability to preplan manpower and equipment; Ability to work independently, set and meet own deadlines; Ability to work well with all levels of management and support staff; Able to defuse conflicts among team members; Familiarity with Microsoft Office Suite; Prior experience with internal controls processes for accountable items. Preferred Qualifications: Two (2) years of supervisory experience in both Ramp and Customer Service; Working knowledge of Airport Operations Area (AOA) environment; Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM); Bachelor’s Degree in Aviation, Business, or related field. Work Environment: Use of computers and other office equipment; Airport ramp environment, subject to varied weather conditions and elevated noise levels; All shifts including weekends, nights, holidays and/or irregular shifts. Physical Requirements: Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs; Handle objects up to 70 pounds; Assist passengers with disabilities, including, but not limited to, pushing wheelchairs. Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.

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