Job Description

Temporary Call Center Representative (Annapolis) (Taxpayer Services Division) - #23-005361-0004 Pay: $18.00 / hour Location: Annapolis, Maryland Employment type: Full-Time Job Description OPEN TO ALL QUALIFIED APPLICANTS. This is an ongoing and continuous recruitment. The resulting certified eligible list may be used to staff several current and future vacancies for this position/function only. Position Duties The Comptroller of Maryland's Taxpayer Services Division is seeking Temporary Call Center Representatives to assist taxpayers by answering and resolving telephone inquiries coming into our call center located in Annapolis. We will offer tax training and provide equipment. Temporary positions can lead to more permanent opportunities. Apply today! Schedules are available for call center representatives: Monday-Friday from 8:00 a.m. - 5:00 p.m. During February through May, hours are extended until 6:00 p.m. Minimum Qualifications Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Two years of experience in customer service, telecommunications, fiscal clerical, or clerical related work. Six months of this experience must have involved operating computers. NOTES: Candidates may substitute additional education at an accredited college or university at the rate of thirty credit hours for one year of the required experience. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the financial clerical and technician field of work on a year-for-year basis for the required experience. Limitations on Selection Must work Monday through Friday in a full-time capacity. Required hours are 8:00 am to 5:00 pm. Work may involve exposure to uncomfortable or unpleasant surroundings. May occasionally encounter unpleasant situations due to upset taxpayers. Leave may be limited during certain times of the year due to high volume events, projects or special assignments. Evening and weekend work may be required, especially during peak times of the year. Work may involve special physical demands such as lifting 25 to 35 pounds. Selection Process Please ensure that you provide sufficient information on your application to demonstrate that you meet the qualifications for this recruitment. Incomplete information may result in disqualification. Examination Process Only applicants who meet the minimum and selective qualifications for this recruitment will be considered. Approval of your application will be based on a review of your education, training, and experience. Qualifying applicants are subject to an oral interview. Prior to appointment, the employee must undergo a comprehensive background investigation. Benefits STATE OF MARYLAND BENEFITS Further Instructions Veterans are encouraged to apply. If you are seeking veteran's preference, please submit a copy of your DD-214. Please remove references to the first 5 digits of your SSN and your DOB on all attachments. If you have questions about this recruitment, please contact the Comptroller of MD, Office of Human Resources at dbrown@marylandtaxes.gov. About the Company Maryland is on the path to becoming the best state in the nation. Referred to as “America in Miniature,” Maryland embodies the very spirit of the United States. #J-18808-Ljbffr The State of Maryland

Job Tags

Similar Jobs