Job Description
Job Description
Job Description
Scope of Role
As a Radio and Base Station Repair Technician, this role will ensure that top quality, professional technical support will be provided to all customers who utilize Tait radio products and solutions. The Radio & Base Station Repair Technician will handle the product build and bench repair tasks and support the sales team in setting up requested products for demonstrations and trade shows.
It is expected that the Radio & base Station Repair Technician will be proactive in developing the skills and knowledge necessary to provide top quality customer support. This will be supported by Tait in the form of specialist back-up support from New Zealand and technical training on Tait radio, base station and wireless products, systems and various OEM products. This position will be based in Houston and entails little travel.
Functional Outcomes
Main Work Areas
- In-house bench repair of Tait radio, base station and wireless products
- Planning, configuration and installation of Tait radio, base station and wireless network equipment
- Staging and Commissioning of Tait radio, base station and wireless network equipment
- System Support - problem diagnosis and network restoration
Main Tasks
- Repair circuitry or complete units according to engineering instructions, technical manuals, and knowledge of electronic systems and components.
- Recommend repair requirements in circuitry or installation.
- Sets up standard test apparatus or devises test equipment and circuitry to conduct functional, operational and life tests to evaluate performance and reliability of production models.
- Analyzes and interprets data using schematics and other technical data.
- Operate drills, or other small tools to repair/fabricate parts.
- May check functioning of newly installed equipment in products to evaluate system performance under actual operating conditions.
- Coordinate with technical personnel from other departments to achieve product improvements.
- Log all new issues onto the Tait issue database as necessary
- Assist with problem diagnosis and resolution in accordance with the Support Contract terms
- Manage equipment and spares in accordance with contract schedules
- Distribute product software releases as necessary
- Distribute technical notes, product hold notices and quality alerts in accordance with the company's communications policy
- Coordinate with support staff and development engineers at Tait Electronics in NZ to get fixes for customer problems
- Perform other tasks as directed.
Key Results
- All repairs are performed in a timely manner and to acceptable re-service levels.
- Customer is satisfied with assistance given to all Support enquiries
- Customer is satisfied with system problem resolutions
- Pro-actively manage any Customer Support Issues
- Equipment is installed & commissioned on time and to a satisfactory quality level
- Support Agreement obligations are met
General
Will be expected to continue to acquire skills and knowledge through both training and experience in some of the following areas:
- Computer literate (including Microsoft Office and SAP)
- Ability to set up and analyze circuits utilizing oscilloscopes and multimeters.
- Strong soldering/de-soldering skills including surface mount technology.
- Verifiable knowledge and experience in applying the principles and theories of electronics, electrical circuitry, engineering mathematics and electronic/electrical testing.
- Detail oriented individual with strong analytical problem solving skills.
- Solid verbal and written communication skills.
- Customer Service skills responsiveness, accuracy, reliability, empathy, assurance
- Existing and proposed markets for Tait products
- Tait products
- Emerging Communications and Network Technologies
- Company organisation, structure and engineering interfaces
- Tait Quality system
- Problem solving
- Judgement
Occupational Safety and Health
All staff have an obligation to follow Tait policy and procedures.
You are required to:
- Ensure you know evacuation procedures and the whereabouts of fire exits and fire extinguishers,
- Know who is your first-aider and fire-warden in your area.
- Use Company supplied protective equipment/clothing where necessary.
- Immediately report circumstances you consider may present a hazard to yourself or others.
- Report any accident whether minor/major.
Knowledge/Skills
- Product/component level technical knowledge and skill with repair tools and equipment is required.
- Excellent customer service skills
- Excellent component level troubleshooting skills
- Technical problem solving skills with mobile communications technology
- Installation skills for mobile communications network equipment
- Commissioning skills for mobile communications network equipment
- Familiarity with Microsoft Office applications
- Detailed knowledge of mobile telecommunications networks and systems
- Detailed knowledge of RF technologies and practices
- Detailed knowledge of Windows operations systems
- Detailed knowledge of network standards, protocols and hardware
- Detailed knowledge of TCP/IP
Qualifications and Experience
- A minimum of an Associate's Degree of Science in Electronic Technology or equivalent military or industrial training
- At least 5 years in a Mobile communications technical role
- At least 3 years in a support role
- At least 3 years' experience with Land Mobile Radio equipment, trunking systems and simulcast systems
- Minimum 2 year's experience in Electronic/electrical repair
- High school diploma or equivalent required
Job Posted by ApplicantPro
Job Tags
Contract work, Work at office, Immediate start,