Job Description

Job Description

Job Description

Required Skills & Experience:

• High school diploma or equivalent; associate degree or medical office certification preferred.
• Minimum 2+ year of experience in a medical front desk or PSC role.
• Experience in outpatient clinic setting required.
• Strong customer service and interpersonal skills.
• Ability to multitask and remain organized in a busy environment.
• Familiarity with insurance verification and patient billing processes.

Key Responsibilities:

• Greet patients warmly and professionally upon arrival.
• Verify patient demographics, insurance, and referral information.
• Collect copays and outstanding balances.
• Ensure all necessary forms and consents are completed.
• Schedule follow-up appointments, lab work, and referrals at check-out.
• Communicate effectively with clinical staff to support patient flow.
• Maintain accurate documentation in Epic EMR.
• Answer phones, respond to messages, and assist with patient inquiries.
• Support front desk operations including scanning, faxing, and filing.

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