Job Description

• Responsible for maintaining parts stock and fulfilling customer and technician parts requests.

• Ability to read parts manuals/schematics, online parts resources, and other sources to identify needed parts.

• Determine needs of customers and technicians as well as identify parts and check availability.

• Sourcing parts through various established approved networks.

• Tracking and maintaining parts inventory.

• Answering incoming calls and emails and from customers and resolving any issues.

• Working with internal departments to resolve shipping/billing discrepancies, returns, etc.

• Strong customer service skills.

• Ability to lift 75 pounds without assistance.

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