Job Description

Insight Global is seeking a detail-oriented ISSO Administrator with hands-on experience in Active Directory to join our client's fast-paced security operations team. This role supports AD operations and ticket-based workflows, with the opportunity to be mentored by a long-term team member and grow into an Active Directory Engineer role.
Key Responsibilities:
Support in the areas of electronic mail, account creation and maintenance, standard desktop applications, and above baseline COTS and GOTS applications.
Triage and troubleshoot incoming issues and work with other teams as needed to identify root cause and resolution.
Ensure tickets are addressed within identified SLAs and in alignment with ITIL best practices.
Ensure all actions are professionally and thoroughly documented within the ticketing system ServiceNow.
Assist in the creation and maintenance of documentation and SOPs.
Work with project teams, which include but are not limited to, CyberArk, Active Directory and Identity Access Management.
Provision/Deprovision access to many different AD environments.
Success in this role means you can secure, maintain, and troubleshoot the Active Directory environment across various Active Directory forests.
Perform regular security assessments, and remediation activities related to AD.
Responsible for maintaining regulatory compliance such as SOX and CIP.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Required Skills & Experience
3-5 years of hands-on experience with Active Directory in multi-forest environments
Experience managing:
NTFS (New Technology File System) folder permissions and DFS (Distributed File System) shares
Exchange Admin Center (EAC): mailbox creation, distribution lists, shared mailboxes
TLS (Transport Layer Security) certificate lifecycle (Venafi TPP experience is a plus)
Basic SQL knowledge, especially around service account permissions
ServiceNow ticketing system experience
PowerShell scripting for automation and troubleshooting
Strong documentation skills (ticket notes, SOPs, process tracking)
High attention to detail - working in a critical infrastructure environment with SOX and CIP compliance
Nice to Have Skills & Experience
SailPoint IIQ (IAM)
Linux experience
Education in IT or related field
Extroverted/outgoing personality - collaborative, open to feedback
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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