Job Description

Job Description

For more details, please connect with Afra Aleem at 609-371-5400 Ext 112 or email her at afraa@vgroupinc.com

Direct Client: State of North Carolina

Job Title: IT Support Specialist

Duration: 12 Months

Location: Century Center, Raleigh NC

Position Type: Contract

Interview Type: Webcam/In person

Ceipal ID: SNC_HD537_AF

Required Skills:

• 3 Years experience in Advanced level resource with specialized knowledge and experience in account management administering Active Directory.
• 3 Years experience Hands-on experience administering Microsoft Active Directory 2008/2012 in a multi-site and multi-domain organization.
• 3 Years experience Ability to integrate knowledge and skills from a range of technologies to address work assignments and problems of moderate to high complexity.
• 3 Years experience Advanced knowledge of appropriate security measures of the organization.
• 3 Years experience Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients.
• 3 Years experience Ability to analyze and assess client needs to develop effective and appropriate solutions.
• 3 Years experience Knowledge and skills from a range of technologies to address work assignments.
• 3 Years experience Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.
• 3 Years experience Ability to document solutions that solve client problems and clearly presents these solutions.
• 3 Years experience Analysis of technical and user documentation for technical assistance and support.
• 3 Years experience Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters.
• 3 Years experience Demonstrates a customer orientation and effectively communicates verbally and in writing.
• 3 Years experience Provides excellent customer service to individual clients and to other team members.
• 3 Years experience Demonstrates strong analytical and problem-solving skills w/ ability to diagnose and resolve highly visible production incidents methodically.
• 3 Years experience Demonstrates initiative in solving problems associated with projects and daily work.
• 3 Years experience Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware.
• 3 Years experience Ability to identify trends and makes suggestions for technical modifications to solve future problems.
• 3 Years experience Demonstrates knowledge and a working experience with ServiceNow call tracking system.

V Group Inc. is an IT Services company that supplies IT staffing, project management, and delivery services in software, network, help desk, and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: CA, FL, GA, MD, MI, NC, NY, OH, OR, PA, SC, VA, and WA, CT, TN. If you are considering applying for a position with V Group or partnering with us on a position, please feel free to contact me with any questions you may have regarding our services and the advantages we can offer you as a consultant.

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