I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
$18 per hour to $22 per hour
Monday-Friday, 11:30am to 8:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• Work Monday-Friday, 11:30am to 8:00pm
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must be able to work Mon-Fri, 11:30am to 8pm
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support contract contractor
...Job Description Job Description Home Health Registered Nurse $6,000 Bonus Announcement #298016 Jefferson Healthcare is currently... ...providing comfort and support to our patients, allowing them to stay at home comfortably and avoid hospitalization. Home Health is a...
...summarizes the general nature, level and purpose of the job. Under the direction of the Director, Physician Relations the primary role of the Physician Relations Liaison is to develop and maintain strong relationships with targeted referral sources via consistent,...
...Manage temporary labor sources. Complete order forms for materials and equipment needed for specific projects. Ensure all demolition is clean, complete, and ready for rebuild. Monitor man hours allotted for project completion. Conduct Safety toolbox talks...
...Coursework/Training: Completion of California Nursing Assistant (CNA) program. California Nursing Assistant Certification... ..., physician groups and clinics, numerous outreach programs, and hospice and home care, and even our own Providence High School. Providence...
...Job Description Job Description Description: Summer Associate Internship Nachawati Law Group is seeking multiple candidates for paid summer... ...litigation including case intake, discovery, trial work, legal writing, and post-trial appellate work. The ideal candidate...