Job Description

Description

Customer Service Representative - Temp-to-Hire


Pay Rate: $19.50/hour

Start Date: Monday, August 18, 2025

Interview Dates: July 29 & July 30, 2025

Location: Tallahassee, FL

Position Overview


We are seeking dependable and service-oriented candidates for a Customer Service Representative position with the opportunity to transition from temporary to permanent employment. This role requires a strong commitment, excellent communication skills, and a passion for helping others.

Key Requirements

• Must submit an updated resume
• Must pass a background check and drug screening
• Minimum 1-year commitment required
• Skills testing must be completed to be considered
• Must be available to train Monday through Friday, 8:15 AM - 5:15 PM (8 weeks of paid training)
• Training schedule is subject to change

Important: Candidates cannot choose their schedule. Schedules will be assigned upon successful completion of training.

Available Work Schedules


Below are the fixed schedules candidates may be assigned after training .

CSR 1


Tuesday - Friday: 11:00 AM - 7:30 PM

Saturday: 6:00 AM - 3:00 PM

CSR 2


Tuesday - Friday: 11:00 AM - 7:30 PM

Saturday: 6:00 AM - 3:00 PM

CSR 3


Monday - Thursday: 11:00 AM - 8:00 PM

Sunday: 6:00 AM - 3:00 PM

CSR 4


Monday - Friday: 2:30 PM - 11:00 PM

CSR 5


Monday - Friday: 2:00 PM - 11:00 PM

CSR 6


Monday, Tuesday, Wednesday, Friday, Saturday: 2:00 PM - 11:00 PM

Minimum Qualifications

• High school diploma or recognized equivalent
  
  AND
• Four (4) years of administrative, billing, credit/collections, account systems, or customer service experience
  
  OR
• Bachelor's degree in accounting, finance, or related field
  
  OR
• Equivalent combination of education and experience

Major Function


This position involves responsible clerical work assisting customers in establishing service accounts and handling complex or specialized accounts. It includes extensive public contact and requires excellent customer service skills. Work is performed independently under general supervision and evaluated through accuracy, efficiency, and customer satisfaction.

Key Responsibilities

• Assist customers with new service accounts and account issues
• Handle escalated or complex customer service concerns
• Set deposit requirements for new commercial accounts
• Collaborate with supervisors to collect data and perform service studies
• Ensure a high standard of professionalism, accuracy, and customer support

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Job Tags

Permanent employment, Temporary work, Sunday, Saturday, Monday to Friday,

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