Job Description

Casualty Claims Adjuster

Berkley One exists to insure and protect the lifestyles of a modern generation of affluence. We seek clients that are sophisticated individuals and families who require world-class risk and claims management customized to their needs, a team of select expert independent agents and innovative digital tools to keep it simple and easy. We'll blend our partners, products and capabilities with all that is Berkley, generating a modern solution for the customers we serve.

Our culture is one of innovation, creativity and teamwork. Our team is highly motivated, passionate about our business, and deeply experienced in developing and delivering product and service solutions in the personal insurance marketplace.

The company is an equal opportunity employer.

Responsibilities

We have an opportunity for a Casualty Claims Adjuster to join our Berkley One team! You will be a key contributor responsible for quality, timely handling and resolution of moderately complex claims in a professional manner. You will handle Property, Liability, Injury and Auto Physical Damage technical claims adjudication while providing exceptional customer service.

We have a welcoming culture valuing our employees we trademarked the phrase Everything Counts, Everyone Matters to describe the Berkley commitment to our people and how we do business. We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!

This position will be based in our Wilmington, DE office (4 days in the office, 1 day remote)

Key functions include but are not limited to:

• Handle first and third-party personal lines auto and homeowners, liability, first party medical/PIP, third party BI and auto physical damage claims of moderate complexity as assigned
• Appropriately manage claims through coverage analysis, investigation, reserving and resolution
• Identify and address coverage issues, complete investigation to determine cause & exposure, set timely reserves and develop detailed action plans
• Negotiate and convey claim settlements within authority limits
• Establish validity of claims submitted for payment through coverage research and contact with policyholders, claimants and outside parties
• Research and locate additional information and documentation to investigate, evaluate and properly resolve claims
• Write denial letters, Reservation of Rights and other correspondence
• Maintain an effective diary system and document claim file activities in accordance with established procedures
• Pro-actively manage file inventory to ensure timely resolution of cases
• Deliver exceptional customer service to meet the needs of the insured, agent and all internal and external customers
• Perform administrative functions such as expense accounts and time off reporting as required

Qualifications

• Bachelor's Degree or equivalent experience
• 2-3+ years Property, Liability, Injury and/or Auto Physical Damage claims experience
• Must have technical, organizational and time management skills, along with self-direction and exceptional customer service
• You are an excellent collaborator, calm under pressure, possess excellent organizational skills, integrity, and great follow-through on tasks
• You are comfortable working collaboratively with colleagues at all levels of the organization
• You have a strong sense of accountability, fun and adventure, along with a natural curiosity to learn how things work
• Computer literate

Additional Company Details

We do not accept any unsolicited resumes from external recruiting firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

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