Job Description

Business Analyst, Finance PMO

Los Gatos, California, United States of America Los Angeles, California, United States of America

Netflix is one of the worlds leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

Our small but mighty Finance PMO (Program Management Office) team is seeking an experienced Business Analyst to support our Finance optimization initiatives. Reporting directly to the Senior Manager of Process, Systems, and Data Optimization, you will be instrumental in enhancing and deploying our solution capabilities. Your role will involve driving tactical initiatives that aim to optimize the operational efficiency and effectiveness of our Finance organization. In your day-to-day activities, you will be deeply engaged in the details, analyzing current business processes, documenting business requirements, identifying areas for improvement, and developing innovative solutions to boost productivity, streamline workflows, and drive sustainable growth from an end-to-end perspective. You will be pivotal in crafting essential documents such as memos, requirement documents, program charters, and approach documents. These documents will lay the groundwork for high levels of stakeholder engagement, alignment, and effectively guide our customers through their transformation journeys. Additionally, you will play a crucial role in coordinating our broader Intelligent Automation efforts, a strategic priority for Netflix. You will collaborate with stakeholders from business, product, and engineering to advance intelligent automation efforts. You will lead the charge in identifying use cases, documenting requirements, managing intake processes, coordinating and facilitating training sessions to upskill users within Netflix's Finance group, and driving communication efforts, including newsletters and executive updates.

This role demands a solid understanding of key finance processes such as Order to Cash, Procure to Pay, Record to Report, and Planning, Budgeting & Forecasting. Hands-on experience with the entire end-to-end process of implementing 1st and 3rd party solutions, including RPA, machine learning, and GenAI products, is essential. Your strength lies in your ability to effectively document and communicate, as you will be responsible for creating key artifacts like requirement documents, current and future state process flows, maturity assessments, design documents, requirements documents, and roadmaps. You are a highly motivated self-starter who can 'connect the dots,' learn quickly, and produce high-quality deliverables with minimal supervision. You possess excellent communication skills and are adept at navigating dynamic environments while collaborating with teams across the organization, including Finance, Product, and Engineering from various domains and geographies. Your capacity to translate strategic and tactical guidance into tangible outputs is your fastball and will make you a valuable member of our team.

This is a hybrid position that can be based in either Los Angeles or Los Gatos and offers the flexibility to work remotely part of the time. Occasionally, travel may be required to other office locations, including internationally.

Responsibilities

Process, Systems, and Data Analysis:

• Conduct comprehensive root cause analysis of current state business processes to document pain points across various dimensions (process, policy, technology, data, people, etc.) and support the development of heat maps, prioritization frameworks, and roadmaps.
• Document business requirements, current and future state workflows, and data flows using standard business process modeling (BPM) techniques.
• Demonstrated expertise in authoring key documents like business requirement documents, memos, program charters, solution design documents, current and future state workflows, etc.
• Prepare and facilitate workshops with stakeholders to understand processes, identify opportunities for improvement, and contribute to optimization recommendations.
• Help develop a robust business process catalog for core finance processes that aid in standardization and optimization to build a foundation for future automation opportunities.
• Collaborate with stakeholders to develop future state solutions and support implementation activities.
• Support the establishment of a culture of continuous improvement by assisting in the regular review and analysis of finance processes.

Intelligent Automation

• Support the intelligent automation-focused working group by assisting in the continuous improvement of its operating model, roles, responsibilities, meeting cadence, milestone setting, status reporting, training, and communication plans.
• Champion the adoption of AI-enabled personal productivity tools, by managing training efforts, including the creation of training materials, organizing and facilitating training sessions, and overseeing communication activities across the broader stakeholder group, including preparing regular status updates to senior leadership.
• Contribute to the identification, documentation, and prioritization of automation use cases, including GenAI, to optimize efficiency and effectiveness from a holistic end-to-end perspective. This includes managing aspects of the intake process, overseeing the pipeline, creating requirements documents, and conducting initial review and prioritization of automation opportunities in line with strategic priorities.
• Assist in identifying workflow inefficiencies and automation opportunities as part of process excellence activities.
• Support the partnership with Product and Engineers to help determine project feasibility, level of effort, and ROI for automation initiatives.

General Support & Contribution:

• Contribute to the overall maturity of the function through support in the development of tools/templates and by providing education to peers and business partners.

Qualifications

• 5-7 years of experience in business process analysis and/or process improvement, with 3-5 years specifically focused on Finance processes (Order to Cash, Procure to Pay, Record to Report, Planning, Budgeting & Forecasting)
• Experience with end-to-end technology implementation, including intelligent automation solutions like robotic process automation (RPA), machine learning (ML), process mining, and intelligent document automation (IDA)
• Experience with implementing GenAI solutions, including GenAI agents
• Strong overall project management and communication skills
• Experience collaborating effectively with business, product, and engineering teams
• Proficiency using Visio, Signavio, or other BPM tools
• Familiarity with automation tools such as UIPath, Automation Anywhere, or Celonis is an advantage
• Knowledge of Smartsheet (incl. dashboards) is a differentiator
• Business Process Management certification is a plus
• Lean Six Sigma knowledge is an advantage
• Knowledge of the Media & Entertainment industry is an advantage

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $50,000-$240,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.

Netflix is a unique culture and environment. Learn more here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

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